Overview
This module covers credit management and collection procedures, including credit policy setting, assessment techniques, and legal considerations. Topics include creditworthiness scoring, aged receivables KPIs, and consumer vs commercial credit issues.
1. Credit policy and assessment
- Setting terms, limits, and discount policies
- Creditworthiness assessment and scoring
- Cost-benefit of policy changes
2. Monitoring and collection
- Aged receivables, KPIs, and provisioning
- Collection procedures and dispute resolution
- Debt recovery options and outsourcing